Contact center outsourcing services from the top resource in Dubai
Essential to achieving success in the corporate world is understanding the needs of your target market. The best way to do that is to talk to them – acquire feedback regarding aspects they appreciate from the service or product you provide, and the aspects that require further improvement. That is why it is vital for businesses to have a customer contact center that can assist customers and collect feedback simultaneously. However, not small and medium-sized companies have the resources or the capability to facilitate an in-house team of customer assistance personnel.
Back Office empowers businesses with call center capabilities, without having an entire team on the payroll, working in-house through optimised contact center outsourcing services.
Partner with one of the foremost call center outsourcing companies in Dubai and the UAE today
Back Office runs an advanced customer interaction facility that features extensive computer-telephony integration. This allows us to adopt customer databases into our customer relationship management system, develop project frameworks, and launch projects, within a short timeframe.
Our CTI-enabled customer interaction facility is capable of delivering a range of solutions designed to meet the needs of modern day businesses, including the following:
- Inbound helpdesk solutions
- Answering services
- Customer surveys/mystery shopping
- Order taking, coordination, and delivery
- Lead generation and outbound telesales
- Inbound/outbound technical assistance
- Database development and cleansing
With our comprehensive customer interaction solutions, businesses can measure the performance of their processes, provide customer assistance, perform outreach, and gather data for operational improvement, without allocating the commensurate resources.
Flexible contact center services scaled to meet your operational requirements and budget
Beyond our technological capabilities, we believe the true driving force of our growth are the people who make up our team. From our team of network specialists and developers to our highly-trained customer service representatives, the people who work with us are the lifeblood of our success.
Our team allows us to deliver highly flexible and scalable service packages, which include development, execution, and integration of projects, within the expected timeframe. Whether your business needs professional receptionist services or outbound telemarketing, Back Office can customise a package that meets your specific needs.
Streamline your operations towards your core business
Optimise your business processes and maximise your resources. Partner with one of the leading call center outsourcing companies in Dubai and the UAE today.